Etisalat Afghanistan is a 100% owned subsidiary of Etisalat UAE. Etisalat is one of the largest telecommunications companies in the world and the leading operator in the Middle East and Africa, headquartered in the UAE. Etisalat Afghanistan started its operations in Afghanistan in August 2007. The company is the fastest-growing mobile phone company in Afghanistan. Etisalat is providing voice and data services in 34 provinces and more than 200 districts supported by more than 12,000 retail outlets. In addition, Etisalat has 3G coverage in 21 provinces of Afghanistan.

Job Summary

Supervisor Flagship with Etisalat Afghanistan.

The Supervisor Flagship will have responsibilities that include:

•  Ensures proper supervision is in place for his assigned point of sales to meet Etisalat Afghanistan standards.
• Maintains good customer service & relationships with customers to improve customer satisfaction level.
•  Shows confidence and believes in his own capacity to achieve results and tackle problems.
• Identifies the actions and behavior with the needs and priorities of the Sales & works within the framework of procedures, planning, and monitoring.
•  Encourages team members to express their views and ideas and invests time in building team spirit and a friendly working environment.
•  Understands the needs of customers and gives priority to customers by ensuring their needs are met.
•  Prepares & provides reports on customer feedback to direct sales hierarchy in a timely manner.
•  Ensures proper implementation of pre-approved processes & procedures in his relevant point of sales.
• Ensures proper management of his relevant tasks to prevent fraud-related matters.
• Maintains positive results for his relevant point of sales CVPA (Cost Value Profit Analysis) report.
•  Supervises his point of sales team members by ensuring decent performance and providing feedback where necessary to mitigate the gaps.
•  Maintains strong working knowledge about products and services and offers technical support and information to his team members.
• Ensures its relevant point of sales achieves its sales targets in terms of SIM sales, Top Up & Gross revenue.
• Maintains proper punctuality & discipline at the point of sales to sustain customer flow management.
•  Ensures zero discrepancies for his point of sales daily reconciliation report before sharing it with finance.
• Prepares the required reports for his point of sales as per direct sales hierarchy requirements by ensuring timely submission before the due date.Collaborates with the Sr. Supervisor Flagship for the completion of direct sales assigned tasks by the Manager Direct Sales.

Job Requirment

• Self-motivated personality which can motivate a team.
•  Problem-Solving Skills
•  Collaboration
•  Good communication skills
• lnterpersonal skills
• Developing & Coaching
•  Flexibility & Adaptability

Submission Guideline

• To apply for this vacancy, please use the following link; https://careers.etisalat.af/ 
• Kindly use Google Chrome Browser for smooth access.
• For further information please contact us at +93 (0) 788887363.

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Country

Afghanistan

City

Kabul