Afghan Wireless Communication Company (AWCC) ’s wireless communications company. When we began operations in 2002, we Afghanistan’s mobile communications industry by being the enterprise to offer cell phone service to Afghan consumers and businesses. For well over a decade, Afghan Wireless has driven the rapid growth of our nation’s communications market, through its innovative development and deployment of global-class High-Definition (HD) Voice Communications, Internet, Data and Mobile Payments Services. Afghan Wireless Communication Company (AWCC) More than 6,000 people work for Afghan Wireless, and our Company is directly responsible for the creation of 100,000 jobs throughout Afghanistan.

Job Summary

• Recruiter: Afghan Wireless Communication Company
• Degree: High school annd Bachelor's Degree
• Experience: 1 - 2 years
• Location: Ghor
• Last Date: ⁦10 Jul, 2026⁩

The Brand Shop Representative will have responsibilities that include:

• Delivered professional customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction.
• Assisted customers with products, services, and account-related requests while providing accurate information and guidance.
• Identified customer needs, promoted relevant products and services, and consistently achieved monthly SIM and recharge sales targets.
• Managed customer requests, complaints, and service issues within the defined Service Level Agreement (SLA), escalating complex cases when necessary.
• Followed up with customers after service delivery to ensure successful resolution and collect feedback.
• Prepared and submitted daily sales reports while maintaining accurate records of customer interactions and service activities.
• Ensured full compliance with ATRA regulations during SIM sales and completed timely submission and tracking of Subscriber Application Forms (SAFs).
• Informed customers about new promotions and service offerings while supporting sales, marketing, and customer care initiatives.
• Collaborated effectively with team members to foster a positive, productive, and customer-focused work environment.

Job Requirment

• High school diploma required; a bachelor's degree in a related field is considered an advantage.
• 1–2 years of experience.
• Strong verbal and written communication skills in Dari or Pashto, with a good command of English.
• Proficient in Microsoft Office and other standard computer applications.
• Demonstrates professionalism, integrity, and a strong sense of responsibility.
• Excellent communication and interpersonal skills with the ability to work effectively under pressure.
• Capable of identifying and resolving workplace challenges in a timely manner.
• Flexible to travel to different provinces and work extended hours when required.
• Committed to following company policies, procedures, and professional standards.

Submission Guideline

Interested applicants are requested to complete the application form with accurate and complete information. To access the form, simply copy and paste the provided link into your web browser.

Apply
 

Applying URL: https://docs.google.com/forms/d/e/1FAIpQLSfTYWbP65jnMqdvikx3ECsoCZysE5wHtuPyx7WIDdseta1wFA/viewform

Country

Afghanistan

City

Ghor

Submission Email

jobs@afghan-wireless.com

Related Jobs