Banking
Customer Services Officer - Kabul
Full-Time
Afghan United Bank (AUB) is a privately owned commercial bank established on October 4, 2007, with the mission of providing reliable and comprehensive financial services across Afghanistan. The bank received its official banking license from the Central Bank of Afghanistan (Da Afghanistan Bank) in accordance with the country's banking regulations, as well as its incorporation license from the Ministry of Industry and Commerce. Since its inception, AUB has remained committed to supporting the financial sector and meeting the evolving banking needs of individuals and businesses throughout the country.
Job Summary
- Recruiter: Afghan United Bank
- Degree: High School Degree
- Vacancies Number: 2
- Province: Kabul
- Gender: Man
- Experience: 5+ years
- Deadline: 20 Oct, 2026
The Customer Services Officer - Kabul will have responsibilities that include:
- Deliver prompt, accurate, and high-quality assistance to clients while ensuring efficient processing of all service requests.
- Perform rigorous identity verification procedures for all interacting customers.
- Oversee and verify the full administrative workflow for opening and closing customer bank accounts.
- Evaluate customer requirements and provide clear guidance on completing official bank forms and applications.
- Proactively communicate the features and benefits of various bank products to clients.
- Provide required documentation and systematically review client files to guarantee all paperwork is complete.
- Address and resolve customer inquiries and concerns promptly to maintain maximum client satisfaction.
- Act as a professional ambassador to uphold and enhance the bank’s reputational image within the community.
Key Responsibilities:
Job Requirment
- Educational Background: Completion of high school is mandatory; holding a university degree is preferred.
- Professional Experience: At least 5 years of client-facing experience in customer service, with a strong preference for candidates with a banking background.
- Interpersonal Skills: Exceptional communication abilities coupled with strong customer service orientation.
- Problem-Solving Ability: Proven analytical aptitude to identify, evaluate, and resolve issues efficiently.
- Language Proficiency: Strong written and verbal communication capabilities in Dari, Pashto, and English.
- Technical Competence: Proficiency in operating standard computer applications, particularly the Microsoft Office suite.
- Work Ethic & Resilience: Strong team-player attitude with the capacity to perform effectively in high-pressure environments.
Qualifications:
Submission Guideline
Qualified individuals who meet the requirements for this role are invited to forward their complete application package including a cover letter, an updated CV, and a recent photograph via email to the address provided below:
- Email: jobs@afghanunitedbank.com
Country
Afghanistan
City
Kabul
