ATOMA Telecom is a leading mobile operator in Afghanistan. We deliver innovative and reliable telecom services to empower individuals and businesses. Our mission is to bridge the digital divide and drive Afghanistan’s connectivity forward. With a focus on quality and growth, we are expanding our 4G network across the country. With our experienced team, we’re building a modern digital ecosystem. At ATOMA, we value talent, innovation, and progress. Join us in shaping the future of telecommunications in Afghanistan.

Job Summary

• Recruiter: ATOMA
• Degree level: High School Degree
• Gender: Both, Male and Female
• Province: Kabul
• Last Date: ⁦19 Jul, 2026⁩
• Required Experience: More than 1 year
   

The Representative - ATOMA Store will have responsibilities that include:

• Promote and sell ATOMA products and services to customers.
• Assist customers by addressing their inquiries and providing appropriate support.
• Register new customers for Newline and ATOMA Pay services.
• Complete customer re-registration procedures when required.
• Process SIM replacement (SIM Swap) requests.Activate or deactivate value-added services (VAS) based on customer requests.
• Educate customers about ATOMA products and services.
• Handle and resolve customer complaints through the TT system.
• Conduct customer identity and security verification using TT and Webcare systems.
• Perform SIM replacement with the required declaration after completing security checks.
• Process customer contract modifications.
• Onboard new users to the ATOMA Pay platform.
• Provide guidance and training to customers on using ATOMA Pay services.
• Carry out ATOMA Pay cash-in and cash-out transactions.Complete any additional ATOMA Pay-related tasks or KPIs assigned.
• Serve as the front desk receptionist by greeting visitors, welcoming customers, and directing them to the appropriate service.

Job Requirment

• High school (12th grade) diploma required; a bachelor’s degree is an advantage. 
• At least more than 1 years of experience in customer service, customer care, or sales.

Training:

• Basic and intermediate telecommunications training.
•  
• Customer service training.Knowledge of company products and services.

Skills & Competencies

• Strong teamwork and collaboration skills.
• Customer-oriented mindset.
• Effective negotiation abilities.
• Proficiency in Microsoft Word and Excel.
• Fluency in Dari and Pashto, with a good command of English.
• Ability to interact professionally with diverse individuals while demonstrating tact, sound judgment, and professionalism.
• Commitment to maintaining the confidentiality of customer and subscriber information.
• Self-motivated with the ability to take initiative.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Good understanding of GSM technology and telecommunications services.
• Familiarity with the needs and expectations of customers in the Afghan market.

Submission Guideline

• Qualified Afghan candidates who are interested in this opportunity are invited to submit their application letter along with an updated CV that includes three professional references by July 19, 2026.
• Please ensure that the job title and the province are clearly stated in the subject line of your email.
• Only applications from applicants who currently reside in the specified province and satisfy the required qualifications will be shortlisted.

Email: hr.administrator@atoma.com.af 

 

Country

Afghanistan

City

Kabul

Submission Email

hr.administrator@atoma.com.af

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